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Also, if they tell me they can't do what I ask, I very very politely ask them to let me talk to their supervisor-again that I'm not mad at them or dissatisfied with them, but since they don't have the authority to do what I'm asking, I'd like to discuss my problem with the supervisor. I'll add something I learned that really helps when I'm mad as hops at a company but dealing with some service rep who didn't cause the problem: I tell them I'm very angry at the situation but I am NOT mad at the person I'm talking to & I don't blame them this makes it possible for them to listen to me without getting all defensive (they seldom love their employer either, heh).
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If it helps, you could think of it this way: dwelling on this more than necessary is letting EA steal your time as well as your money. If it's not worth the time to take these steps, then for your own happiness, I hope you can find something to distract you so you can get back to enjoying life. These are steps I encourage anyone to take whenever they have an issue with a company that bothers them enough to take the time to complain. Even if they can't take any positive action at this time, you'll have made your voice heard. The steps I suggest will at least make EA have to pay someone to review your letter, get government officials (or their staff) to consider your complaint. They may not get you the result you want, & you definitely won't get quick results, but you won't be taking it on the chin without a squeak. That, btw, is a third thing you can do: ask your congressperson/senator (federal and state) to change the laws that allow companies to refuse to make these refunds. (I'm hesitant because I suspect the underlying issue for companies is that that's enough time for hackers to basically steal the game I simply don't know enough to take a stand or I'd have asked my political representatives to change the law). If I felt as strongly as you do, I'd probably also contact the Bureau of Consumer Protection to politely ask them to consider reviewing the way companies refuse to refund DLC, even when you are attempting to 'return' it within X number of hours because it doesn't work. (Added: make sure you mention that EA gave a refund to at least one other customer whose circumstances were identical to yours, but still refused to give you a refund! That there ain't kosher!) It's been quite a few years since I've done the latter in my state I believe I contacted the state Atty General's office. Check out the federal website here, or google to see the process your state uses. Don't send it until you're able to rewrite using a calm rather than enraged tone, so it won't be dismissed out-of-hand. (not easy with some corporations these days), and draft a letter of protest. You can try to dig up addresses for the company's CEO, Board of Directors, etc. But there are things you can do, even though they may not result in a refund. Hey, 'Joy! I understand your rage, and if you're like me, part of the anger comes from feeling that there's nothing you can do about being taken advantage of-hence the venting here.